Privacy Policy

Effective Date: 15 January 2025

At ravionturea, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial trend recognition services. We operate in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Look, we're not going to bury critical information in legal jargon. We think you deserve to understand exactly what happens with your data when you use our platform. This document covers everything from how we gather information to how long we keep it and what rights you have along the way.

Privacy Officer Contact:

ravionturea Privacy Team

52 Alfred Hill Dr, Melba ACT 2615, Australia

Email: info@ravionturea.com

Phone: +61 2 6297 3447

1. Information We Collect

We collect different types of information depending on how you interact with our services. Here's what that actually means in practice:

Personal Identification Information

When you create an account or contact us, we collect basic details like your name, email address, phone number, and postal address. If you're using our paid services, we'll also need billing information and payment details (though we don't store complete credit card numbers ourselves).

Data Category Examples Collection Method
Account Information Name, email, password, phone number Registration forms and account setup
Financial Data Transaction history, investment preferences, portfolio details User input and platform interactions
Technical Data IP address, browser type, device information Automated collection via cookies and logs
Communication Records Support inquiries, feedback, correspondence Email, contact forms, chat interactions
Usage Analytics Page views, feature usage, session duration Platform monitoring and analytics tools

Technical and Usage Information

Our systems automatically collect technical information about your device and how you use our platform. This includes your IP address, browser type, operating system, and the pages you visit. We use this data to improve performance and identify technical issues before they affect your experience.

Financial Trend Data

Since we provide financial trend recognition services, you might choose to connect financial accounts or input investment data. We collect this information only when you explicitly provide it, and we use it solely to deliver the analysis and insights you've requested.

2. How We Use Your Information

We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose related to providing and improving our services. Here's the breakdown:

  • Service Delivery: We use your information to operate the platform, process your requests, and provide the financial trend analysis you've signed up for.
  • Account Management: Your data helps us maintain your account, handle authentication, and manage subscriptions or billing.
  • Communication: We send service-related notifications, respond to your inquiries, and occasionally share updates about features that might interest you (you can opt out of marketing communications anytime).
  • Platform Improvement: Usage data helps us understand which features work well and which need refinement. We analyze patterns to make the platform more useful for everyone.
  • Security and Fraud Prevention: We monitor for suspicious activity and use your data to protect both your account and our systems from unauthorized access.
  • Legal Compliance: Sometimes we need to process data to meet regulatory requirements or respond to valid legal requests.

Security Measures We Implement

Protecting your data isn't just a checkbox exercise for us. We've implemented multiple layers of security to keep your information safe:

  • End-to-end encryption for data transmission using industry-standard TLS protocols
  • Encrypted storage for sensitive information with regular security audits
  • Multi-factor authentication options for account access
  • Regular security assessments and penetration testing by third-party specialists
  • Strict access controls limiting employee access to personal data
  • Continuous monitoring for unusual activity and potential security threats

3. Sharing Your Information

We don't sell your personal information. Period. However, we do share data with specific third parties in limited circumstances:

Service Providers and Partners

We work with trusted service providers who help us operate the platform. This includes cloud hosting providers, payment processors, email service providers, and analytics tools. These partners only access the data they need to perform their specific functions, and they're contractually obligated to protect your information.

Legal Requirements

We may disclose information when required by Australian law, court order, or government request. We'll also share data if necessary to enforce our terms of service, protect our rights, or prevent fraud and security threats.

Business Transfers

If ravionturea is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.

4. Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days of your request.

Correct Inaccuracies

If any information we hold is incorrect or outdated, you can request corrections. You can update most details directly through your account settings.

Delete Your Information

You can request deletion of your personal data, subject to legal retention requirements. Some information may need to be kept for compliance purposes.

Restrict Processing

You can ask us to limit how we use your information in certain circumstances, such as while we verify accuracy or assess the lawfulness of processing.

Data Portability

You can request your data in a structured, machine-readable format that can be transferred to another service provider.

Withdraw Consent

Where we process data based on consent, you can withdraw that consent at any time. This won't affect processing that occurred before withdrawal.

To exercise any of these rights, contact our Privacy Officer using the details at the top of this document. We'll respond to your request within 30 days and work with you to resolve any concerns.

5. Data Retention

We don't keep your information indefinitely. Our retention periods depend on the type of data and why we collected it:

Active Account Data

We retain your account information and usage data for as long as your account remains active and for a reasonable period afterward to allow reactivation.

Financial Records

Transaction records and billing information are kept for 7 years to comply with Australian taxation and financial record-keeping requirements.

Communication Records

Support inquiries and correspondence are typically retained for 3 years to help resolve ongoing issues and improve service quality.

Analytics Data

Aggregated usage statistics may be retained indefinitely in anonymized form for research and platform improvement purposes.

Deleted Accounts

When you request account deletion, we remove personal information within 90 days, except where retention is required by law or legitimate business needs.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to make the platform work properly and understand how people use it. Most of these are essential for basic functionality, while others help us improve the experience.

Types of Cookies We Use

  • Essential Cookies: These are necessary for the platform to function. They handle authentication, session management, and security features. You can't disable these without affecting core functionality.
  • Analytics Cookies: These help us understand how visitors interact with the platform. We use this information to identify popular features and areas needing improvement.
  • Preference Cookies: These remember your settings and choices to provide a more personalized experience across sessions.
  • Performance Cookies: These monitor platform performance and help us identify technical issues that might affect your experience.

You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. Most browsers allow you to refuse cookies or alert you when one is being sent.

7. International Data Transfers

While we're based in Australia and primarily serve Australian clients, some of our service providers operate in other countries. This means your data might be processed or stored outside Australia.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using providers who comply with recognized privacy frameworks and implementing contractual protections that meet Australian privacy standards.

We're selective about our international partners and only work with providers who demonstrate strong data protection practices. If you have concerns about international transfers, contact our Privacy Officer for more details about specific safeguards.

8. Children's Privacy

Our services are designed for adults making financial decisions. We don't knowingly collect personal information from anyone under 18 years of age. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll delete such information from our systems promptly.

9. Changes to This Policy

Privacy practices and legal requirements evolve over time, so we may update this policy periodically. When we make significant changes, we'll notify you by email or through a prominent notice on the platform before the changes take effect.

We recommend reviewing this policy occasionally to stay informed about how we protect your information. The effective date at the top shows when the current version was last updated.

10. Complaints and Disputes

If you have concerns about how we handle your personal information, we want to hear about it. Contact our Privacy Officer first – we'll investigate and respond to your complaint within 30 days.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their contact details are available at oaic.gov.au.

Questions About Privacy?

We're here to help clarify anything about how we handle your information. Reach out to our Privacy Officer with any questions or concerns.

Contact Privacy Team